T: +44(0)1604 879300
E: orderline@icssecurity.co.uk

Return and Refund Policy

01.08.2024

Introduction: Welcome to ICS SECUIRTY SOLUTIONS LTD. We value your satisfaction and want to make your experience as smooth as possible. This Returns Policy outlines the terms and conditions for returning products purchased from us. By making a purchase, you agree to adhere to this policy.

Return Methods: To initiate a return,

Goods Not Required/ Wrong item Ordered:

  • Products are eligible for return within 14 days from the date of purchase.
  • Products must be in their original condition with all packaging intact.
  • A handling charge of 20% will be made for all returns.
  • A copy of the RMA must accompany the returned package.
  • Due to the difficult manufacture and packaging of the the following products, we no longer accept returns of these goods, All Posts, Architectural Housings, PH series door handle magnets.

Faulty Goods:

  • Faulty products must be returned within 10 days of the RMA date.
  • A copy of the RMA must accompany the returned package.
  • If the returned goods are found to not be faulty or have been damaged, they will be returned and a fee of £7.50 + VAT will be charged.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • If goods are found to be faulty a fee of £10.00 will be added to the credit note ( this will be adjusted and agreed with our overseas clients).

Processing Time:

  • Please allow 5 business days for us to process your return.
  • Contact Information: If you have any questions or need assistance with your return, please contact our customer services team:
  • Email: orderline@icssecurity.co.uk
  • Phone: 01604 879300
  • Hours of Operation: 10:00am till 16:00pm

Policy Changes: We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website with the updated effective date.

Thank you for choosing ICS SECUIRTY SOLUTIONS LTD. We appreciate your business and strive to provide excellent customer service.

Unit 1 JBJ Business Park,
Northampton Road,
Blisworth,
Northampton.
NN7 3DW

Tel: +44 (0) 1604 879300

Email: orderline@icssecurity.co.uk

Registered in England & Wales No. 4904184